Frequently Asked Questions

Ordering

How do I place an order?

The easiest way to order is through WhatsApp. Message us at +1 (647) 938 4596 with the products you want, and we will handle the rest. You can also browse our full catalogue on this website and tap the WhatsApp button on any product page.

What payment methods do you accept?

We accept cash on delivery for local orders in Hargeisa. For Canadian and international orders, we accept bank transfers and mobile money. Just ask us on WhatsApp and we will give you the details for your region.

Can I order multiple products at once?

Absolutely. Just let us know everything you need in one message and we will bundle your order together.

Shipping and Delivery

Where do you deliver?

We deliver locally in Hargeisa, ship across Somalia, and offer nationwide shipping in Canada. We also accept international orders on a case by case basis. Message us if you are outside these areas and we will see what we can do.

How long does delivery take?

In Hargeisa, most orders arrive within 1 to 2 days. Shipping within Somalia takes 3 to 5 days. Canadian orders typically arrive within 5 to 10 business days. International delivery times vary by location.

How much does shipping cost?

Local delivery in Hargeisa is free for orders over a certain amount. Shipping costs for other areas depend on your location and order size. We will confirm the exact cost before you pay.

Products

Are your products natural?

Yes. We use natural, plant based ingredients in all of our products. We do not use parabens, sulfates, or harsh synthetic chemicals. Every ingredient is listed on the product page so you know exactly what you are getting.

How do I know which product is right for me?

Each product page lists who the product is best suited for, including skin and hair type. If you are still unsure, message us on WhatsApp and we will help you pick the right one.

Are your products safe for sensitive skin?

Our products are made with gentle, natural ingredients. That said, everyone's skin is different. We always recommend doing a small patch test before using any new product for the first time.

Returns

Can I return a product?

If you receive a damaged or incorrect product, we will make it right. Please contact us within 7 days of receiving your order and we will arrange an exchange or refund. Because of the nature of skincare products, we cannot accept returns on opened items unless they are defective.

Still have questions?

Message us on WhatsApp at +1 (647) 938 4596. We are happy to help.