Return Policy

Our Return Policy

We want you to be completely happy with your purchase from African Nature. If something is not right, we will work with you to make it right.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, contact us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost to you. Please send us a photo of the issue on WhatsApp so we can resolve it quickly.

Change of Mind

Because of the personal nature of skincare and beauty products, we are unable to accept returns on items that have been opened or used. If a product is still sealed and unused, contact us within 7 days and we will do our best to accommodate an exchange.

How to Start a Return or Exchange

Message us on WhatsApp at +1 (647) 938 4596 with your order details and a brief explanation of the issue. We will respond within 24 hours with next steps.

Refund Processing

Once we confirm your return, refunds are typically processed within 3 to 5 business days. The refund will be issued through the same payment method you used for your original order.

Questions?

If you have any concerns about a product or your order, please do not hesitate to reach out. We are a small team and we genuinely care about making sure every customer is taken care of.